Privacy Policy

HYPE HAUS AUS PTY LTD

ABN 69 656 067 319 | ACN 656 067 319

Last updated: July 2026

1. Introduction

Hype Haus Aus Pty Ltd (ACN 656 067 319, ABN 69 656 067 319) (“we”, “our”, “us”) is committed to protecting the privacy of your personal information. This Privacy Policy sets out how we collect, use, store, disclose and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”).

We operate under registered business names including Hype Haus, Bizzy Growth Systems, Shezivo and Fluid Visuals. These are trading names only. All services are provided by Hype Haus Aus Pty Ltd, and this policy applies to all of them.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Who This Policy Covers

This policy covers personal information we collect about:

(a) visitors to our website, and people who contact or enquire with us;

(b) our clients, being the businesses and individuals who purchase our services; and

(c) individuals whose information our clients store or process within systems we provide — for example the contacts held in a client’s CRM or marketing database.

Section 8 explains how we handle information in category (c), which is different to how we handle our own.

3. What Personal Information We Collect

We may collect the following types of personal information:

Name and contact details (email address, phone number, mailing address)
Business name, role, ABN and business details
Payment and billing information, including card details and bank account details, which may be stored by our third-party payment and platform providers for recurring or future transactions (see Section 7)
Information you provide when you fill out forms, subscribe to communications, or contact us
Records of your communications with us, including emails, SMS, web chat and enquiry form submissions
Voice recordings and transcripts of phone calls, where calls are recorded (see Section 9)
Login and account information for systems we provide
Website usage data and analytics information (see Section 5)
Any other information you voluntarily provide to us

We only collect personal information that is reasonably necessary for our business functions and activities. The provision of personal information is voluntary. If you choose not to provide certain information, we may not be able to provide you with some or all of our services.

4. How We Collect Personal Information

We generally collect personal information directly from you when you:

Visit or interact with our website
Register for an account, or are provided access to a system we operate
Subscribe to our mailing list
Contact us via email, phone, SMS, web chat, social media, or through our website
Make a payment or set up a direct debit for our services
Use our products or services
Participate in surveys, promotions, or events

We may also collect personal information automatically through cookies and analytics tools when you visit our website (see Section 5), and through our third-party service providers (see Section 7).

In some cases, we may collect personal information from third parties such as referees, business partners, or publicly available sources (including business registers), where it is reasonable and practical to do so.

5. Cookies and Website Analytics

When you visit our website, we may use cookies and similar tracking technologies to enhance your experience and analyse website usage. Cookies are small data files placed on your device that help us understand how visitors use our site.

We use the following types of cookies and analytics tools:

Essential cookies — required for the basic functioning of our website
Analytics tools — including Google Analytics, which collects anonymised data about how visitors interact with our website, including pages visited, time spent on our site, and referral sources. Google’s privacy policy is available at https://policies.google.com/privacy
Platform tracking — our customer relationship management and marketing platform may place cookies on your device to track interactions with our website, forms, and marketing communications
Marketing and advertising cookies — used to deliver relevant advertising and track campaign performance, including pixels and tags provided by advertising platforms such as Meta and Google

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use some features of our website.

6. How We Use Your Personal Information

We use your personal information for the following purposes:

To provide, manage, and improve our products and services
To communicate with you, including responding to your enquiries
To process payments and manage billing
To send you marketing and promotional materials (where you have consented or would reasonably expect to receive them)
To manage our customer relationships through our platform
To operate, configure and support the systems we provide to clients
To conduct market research and analysis
To analyse website usage and improve our online experience
To comply with legal obligations and enforce our rights
For internal administrative, training, quality assurance and record-keeping purposes

7. Disclosure of Personal Information and Third-Party Providers

We will not sell or rent your personal information. We may disclose it:

To our employees, contractors, and service providers who assist us in operating our business, subject to confidentiality obligations
To professional advisers such as accountants, auditors, and lawyers
Where required or authorised by law, regulation, or court order
Where you have provided your consent
To protect the rights, property, or safety of Hype Haus Aus, our clients, or the public

We use the following categories of third-party service providers, who may collect, store, or process personal information on our behalf:

Payment processing
We use Stripe to securely process card payments. Payment details such as card number and billing address are collected and processed by Stripe in accordance with Payment Card Industry Data Security Standards (PCI-DSS). Stripe may store card details for recurring billing. Privacy policy: https://stripe.com/privacy

Direct debit processing
We use GoCardless to process direct debit payments where this method is used. GoCardless collects bank account details and processes payments on our behalf. We do not store full bank account details on our own systems. Privacy policy: https://gocardless.com/privacy

Customer relationship management and marketing platform
We use a third-party CRM and marketing platform to store contact details, communication history, and marketing preferences, and to send emails, SMS messages, and manage marketing campaigns. In some cases the platform may store payment card details on file for recurring or future transactions, handled in accordance with PCI-DSS.

Hosting and infrastructure providers
We use third-party cloud hosting and server infrastructure providers to host websites and store data.

Telecommunications providers
We use third-party telecommunications and messaging providers to supply phone numbers and to send and receive calls and SMS messages.

AI service providers
We use third-party artificial intelligence providers to power automated messaging, voice answering, content generation and related features (see Section 9).

Analytics and advertising platforms
We use analytics tools and advertising platforms including Google and Meta. Where we run advertising campaigns, contact information may be uploaded to these platforms to create custom or lookalike audiences. This is done on the instruction of the relevant business and in accordance with the platform’s own terms.

These third-party providers have their own privacy policies. We take reasonable steps to ensure they handle personal information in accordance with the APPs and this Privacy Policy.

8. Information We Handle On Behalf of Our Clients

Where we provide systems, platforms, campaigns or services to a business client, that client’s own customer and contact data may be stored or processed within systems we operate.

In relation to that information:

(a) we act as a service provider on the client’s instruction, not as the entity that collected the information;

(b) the client remains responsible for how that information was collected, for having a compliant privacy policy and collection notice, for obtaining any necessary consents, and for compliance with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth) in relation to marketing sent to their contacts;

(d) we will only access that information as reasonably necessary to configure, support, maintain, or troubleshoot the services, or where required by law;

(e) if you are an individual whose information is held in a client’s system and you wish to access, correct, or delete it, or to opt out of that client’s marketing, please contact that business directly. If you contact us, we will refer your request to the relevant client where we are able to identify them.

9. Voice Recording, Transcription and AI-Assisted Communication

Some of our services include automated messaging and AI voice answering, in which calls, SMS, web chat or social messages may be answered or handled by an automated system.

Where these features are used:

(a) calls may be recorded and transcribed, and recordings and transcripts are personal information handled under this policy;

(b) recordings and transcripts may be processed by third-party AI and telecommunications providers (see Section 7);

(c) where the service is provided on behalf of a business client, that client is responsible for ensuring appropriate notification and consent is given to callers as required by applicable surveillance devices and privacy legislation, and Section 8 applies to the resulting recordings;

(d) content submitted to AI tools may be transmitted to and processed by those providers, including overseas (see Section 10);

(e) recordings and transcripts are retained only as long as reasonably necessary and in accordance with Section 12.

10. Overseas Disclosure

Some of our third-party service providers may store or process data on servers located outside Australia, including in the United States and other jurisdictions. This includes payment processors, our CRM and marketing platform, hosting and infrastructure providers, telecommunications providers, AI providers, and analytics and advertising platforms.

Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with this Privacy Policy and the APPs. By providing us with your personal information, you consent to its disclosure to overseas recipients for these purposes.

11. Data Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

Secure storage of electronic records with access controls
Use of encryption and secure connections where appropriate
Use of reputable, PCI-DSS compliant providers for payment processing and card storage
Restricting staff and contractor access to what is reasonably required
Regular review of our information security practices

No system can be guaranteed completely secure. We cannot warrant that our systems, or those of our third-party providers, are immune from unauthorised access, and we ask that you take reasonable care with your own account credentials.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law, including for accounting, taxation, legal and regulatory purposes.

Where a client’s subscription or engagement ends, data held within systems we provide may be deleted in accordance with the terms of that engagement. Clients are responsible for exporting their own data before access ends.

Once personal information is no longer required, we will take reasonable steps to securely destroy or permanently de-identify it.

13. Your Rights

Under the Privacy Act and the APPs, you have the right to:

Request access to the personal information we hold about you
Request correction of any personal information that is inaccurate, out of date, incomplete, or misleading
Request deletion of your personal information where it is no longer needed
Opt out of receiving direct marketing communications at any time
Make a complaint if you believe we have breached your privacy

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity first. Where your request relates to information held on behalf of one of our clients, Section 8(e) applies.

14. Direct Marketing

We may use your personal information to send you direct marketing communications about our products and services via email, SMS, or other channels. We will only do so where we collected the information directly from you and you would reasonably expect to receive such communications, or where you have consented.

You may opt out at any time by using the unsubscribe link in our emails, replying STOP to SMS messages, or contacting us directly. We will process your request as soon as practicable.

15. Automated Decision-Making

We do not currently use automated decision-making processes that produce legal effects or otherwise significantly affect your rights or interests. Automated systems may be used to route enquiries, send communications, and generate responses, but these do not determine your rights or entitlements. If this changes, we will update this Privacy Policy.

16. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it as soon as practicable.

17. Notifiable Data Breaches

In the event of an eligible data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

Where a breach affects information we hold on behalf of a client, we will notify that client as soon as practicable so they can meet their own obligations.

18. Complaints

If you believe we have breached your privacy or wish to make a complaint, contact us using the details below. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website. Where changes are material, we will take reasonable steps to notify you. Your continued use of our website and services following any changes constitutes acceptance of the updated policy.

20. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint:

Hype Haus Aus Pty Ltd
Contact: Lorraine Catanzariti
Email: [email protected]
Website: www.hypehaus.com.au