HYPE HAUS

Last updated: March 2026

1. Introduction

Hype Haus (ABN [insert ABN]) (“we”, “our”, “us”) is committed to protecting the privacy of your personal information. This Privacy Policy sets out how we collect, use, store, disclose and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”).

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or provide us with your personal information.

2. What Personal Information We Collect

We may collect the following types of personal information:

Name and contact details (email address, phone number, mailing address)
Business name and role
Gender and age or date of birth
Payment and billing information, including credit or debit card details and bank account details, which may be stored by our third-party payment and CRM providers for recurring or future transactions (see Section 7)
Information you provide when you fill out forms, subscribe to communications, or contact us
Records of your communications with us
Website usage data and analytics information (see Section 4)
Any other information you voluntarily provide to us

We only collect personal information that is reasonably necessary for our business functions and activities. The provision of personal information is voluntary. If you choose not to provide certain information, we may not be able to provide you with some or all of our services.

3. How We Collect Personal Information

We generally collect personal information directly from you when you:

Visit or interact with our website
Register for an account or subscribe to our mailing list
Contact us via email, phone, social media, or through our website
Make a payment or set up a direct debit for our services
Use our products or services
Participate in surveys, promotions, or events

We may also collect personal information automatically through cookies and analytics tools when you visit our website (see Section 4), and through our third-party service providers (see Section 7).

In some cases, we may collect personal information from third parties such as referees, business partners, or publicly available sources, where it is reasonable and practical to do so.

4. Cookies and Website Analytics

When you visit our website, we may use cookies and similar tracking technologies to enhance your experience and analyse website usage. Cookies are small data files placed on your device that help us understand how visitors use our site.

We use the following types of cookies and analytics tools:

Essential cookies – required for the basic functioning of our website
Google Analytics – we use Google Analytics to collect anonymised data about how visitors interact with our website, including pages visited, time spent on our site, and referral sources. Google Analytics uses cookies to collect this information. Google’s privacy policy is available at https://policies.google.com/privacy
GoHighLevel (GHL) tracking – our CRM and marketing platform may place cookies on your device to track interactions with our website, forms, and marketing communications
Marketing cookies – used to deliver relevant advertising and track campaign performance

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of our website.

5. How We Use Your Personal Information

We use your personal information for the following purposes:

To provide, manage, and improve our products and services
To communicate with you, including responding to your enquiries
To process payments and manage billing through our payment providers
To send you marketing and promotional materials (where you have consented or would reasonably expect to receive them)
To manage our customer relationships through our CRM system
To conduct market research and analysis
To analyse website usage and improve our online experience
To comply with legal obligations and enforce our rights
For internal administrative and record-keeping purposes

6. Disclosure of Personal Information

We will not sell, rent, or otherwise disclose your personal information except in the following circumstances:

To our employees, contractors, and service providers who assist us in operating our business (see Section 7), subject to confidentiality obligations
To professional advisers such as accountants, auditors, and lawyers
Where required or authorised by law, regulation, or court order
Where you have provided your consent
To protect the rights, property, or safety of Hype Haus, our users, or the public

7. Third-Party Service Providers

We use the following third-party service providers to help us deliver our services. These providers may collect, store, or process your personal information on our behalf:

Stripe (Payment Processing)

We use Stripe to securely process credit card and online payments. When you make a payment, your payment details (such as card number and billing address) are collected and processed by Stripe in accordance with Payment Card Industry Data Security Standards (PCI-DSS). Stripe may also store your card details for recurring billing purposes. Stripe’s privacy policy is available at https://stripe.com/privacy.

GoCardless (Direct Debit Payments)

We use GoCardless to process direct debit payments. When you set up a direct debit, GoCardless collects your bank account details and processes payments on our behalf. We do not store your full bank account details on our systems. GoCardless’s privacy policy is available at https://gocardless.com/privacy.

GoHighLevel (CRM and Marketing Platform)

We use GoHighLevel (GHL) as our customer relationship management (CRM) and marketing platform. GHL stores your contact details, communication history, and marketing preferences. It is also used to send emails, SMS messages, and manage our marketing campaigns. In some cases, GHL may also store your payment card details on file for the purpose of processing recurring payments or future transactions on your behalf. Card details stored within GHL are handled in accordance with Payment Card Industry Data Security Standards (PCI-DSS). GoHighLevel’s privacy policy is available at https://www.gohighlevel.com/privacy-policy.

Google Analytics (Website Analytics)

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data such as your IP address, browser type, pages visited, and session duration using cookies. This information helps us improve our website. Google’s privacy policy is available at https://policies.google.com/privacy.

These third-party providers have their own privacy policies governing the use of your information. We encourage you to review their policies. We take reasonable steps to ensure that these providers handle your personal information in accordance with the APPs and this Privacy Policy.

8. Overseas Disclosure

Some of our third-party service providers (including Stripe, GoCardless, GoHighLevel, and Google) may store or process your data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with this Privacy Policy and the APPs. By providing us with your personal information, you consent to the disclosure of your information to overseas recipients for these purposes.

9. Data Security

We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

Secure storage of electronic records with access controls
Use of encryption and secure connections where appropriate
Use of reputable, PCI-DSS compliant third-party providers for payment processing and card storage (including Stripe and GoHighLevel)
Regular review of our information security practices

When personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or de-identify it, unless we are required by law to retain it.

10. Data Retention

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as required by law. This includes retaining records for accounting, legal, and regulatory purposes. Once personal information is no longer required, we will take reasonable steps to securely destroy or permanently de-identify it.

11. Your Rights

Under the Privacy Act and the APPs, you have the right to:

Request access to the personal information we hold about you
Request correction of any personal information that is inaccurate, out of date, incomplete, or misleading
Request deletion of your personal information where it is no longer needed
Opt out of receiving direct marketing communications at any time
Make a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing your request.

12. Direct Marketing

We may use your personal information to send you direct marketing communications about our products and services via email, SMS, or other channels through our GoHighLevel platform. We will only do so where we have collected the information directly from you and you would reasonably expect to receive such communications, or where you have provided your consent.

You may opt out of receiving direct marketing communications at any time by using the unsubscribe link in our emails, replying STOP to SMS messages, or by contacting us directly. We will process your request as soon as practicable.

13. Automated Decision-Making

Hype Haus does not currently use automated decision-making processes that significantly affect your rights or interests. If this changes in the future, we will update this Privacy Policy to provide details of such processes and how they may affect you, in accordance with the Privacy Act.

14. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information as soon as practicable.

15. Notifiable Data Breaches

In the event of an eligible data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act.

16. Complaints

If you believe we have breached your privacy or wish to make a complaint, please contact us using the details below. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website. Where changes are material, we will take reasonable steps to notify you (for example, by email or a notice on our website). We encourage you to review this policy periodically. Your continued use of our website and services following any changes constitutes your acceptance of the updated policy.

18. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:

Contact Name: Lorraine Catanzariti

Email: [email protected]

Website: www.hypehaus.com.au